Please review our Shipping and Return Policies below

At NW Scrubs we try to minimize anything that will inconvenience our customer. That is why we carry a high quality name brand product that you can feel confident in purchasing. In addition, we have provided sizing charts and large product images so you can be confident you are buying exactly what you want. With that in mind we offer the following policy regarding returns.

NW Scrubs Online Return Policy:
NW Scrubs stands behind the quality of our products. If you ever receive defective or incorrect merchandise, please return for a full refund. Returns are accepted within 30 days for full credit with No Restocking Fees! Shipping costs will not be refunded. All returned merchandise must be in new condition, and un-washed with original tags attached. Please use the return form below to send back your merchandise and ensure credit goes to the correct person. To Process a Return print and send the following form with your order.

Exchanges:
To make sure you get replacement product as quickly as possible, we ask that you re-order your replacement items online immediately. That way your exchange does not get delayed while your return items are coming back to us and being processed. Simply place a new order online, and send back your returned items with the forms below.

Choose a format below and click the link to download or open our exchange form. To save it, right click and select 'Save Target As'.


Adobe PDF: Exchange Form.pdf
Microsoft Excel: Exchange Form.xls

All orders are shipped ground via either UPS or Parcel Post (for PO Boxes). To shorten delivery time and enhance availability product may either ship from our Portland, OR warehouse or the Manufacturer's warehouse in Dallas, TX. Inventory is available in all sizes and styles displayed on this web site as of our last website update.

In general, orders ship from the warehouse in approximately 3 - 5 business days. We update our website at least weekly with items in stock. You will see if your item is on backorder, but otherwise your order should all be in stock if it's on our site. Rarely an item may sell out after we update our site which could delay your order. We will do our best to notify you if this occurs.

Shipping charges are as follows

• Under $30.00 - $5.95
• Over $30 and up to $100 - $7.95
• Orders over $100 - Free

Note that for orders to Alaska and Hawaii there will be a shipping adder of $12.00 per manufacturer in the order. You are encouraged to group orders together with your coworkers to receive group discounts and free shipping. See our Group Discounts page for further details.

Why NW Scrubs has the best selection anywhere

NW Scrubs has created an innovative site that takes advantage of the best information technology tools around. Most stores and websites just list what they have in stock. The others only list what is always available according to the manufacturer. The problem is that Manufacturers only plan to replenish about 10% of their styles at most. So there are another 10 times as many styles available that you won't find on any given website or in any specific store.

NW Scrubs is different! We take the actual inventory status of the manufacturer and list all styles that are in stock. If all but one size is available, you won't see the sold-out size as an option in our store. This allows us to still sell all 100% of the styles without running into problems or shortages.

Because we show every style in stock at the largest warehouse possible (the Manufacturer's), we know that we have the best selection possible anywhere. Not only do you get the best selection at NW Scrubs, but our low-cost model allows us to pass along the best prices as well!

Our Promise:   We are so confident that you are getting the best deal online that we offer a 110% Money Back Low Price Guarantee.

If you find after ordering from NW Scrubs that someone has a better price online, we will refund you 110% of the difference between our price and theirs. Of course some terms and conditions do apply, read on for the details and to learn how to make a claim if this ever occurs.

Terms and Conditions: Any claim must be made within 15 days of placement of an order with NW Scrubs. Price guarantee applies to medical uniform products only, it is not valid on Shoes or Accessories such as Stethoscopes. A competitor's offer is determined by totaling their online published price plus the shipping charges for an order the same size as the order placed at NW Scrubs, plus any fees they may charge. The competitor's price must be an 'everyday' price, not a clearance or closeout item. To make a claim, we suggest you add the items affected into a shopping cart at the competitor's site. Then print out your shopping cart and fax it to us at: 503-296-5878. Please include the name and date on your order with us as well as the total difference you are claiming. Upon review and confirmation we will issue a credit back to your card in the amount of 110% of the extended price difference you paid on our site compared to that which you would have paid at the competitor's website. If you have any questions, please call us at 503-608-4129.

Our Promise:   We take your Privacy Seriously.

This privacy notice discloses the privacy practices for (www.nwscrubs.com). This privacy notice applies solely to information collected by this web site. It will notify you of the following:
1. What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared.
2. What choices are available to you regarding the use of your data.
3. The security procedures in place to protect the misuse of your information.
4. How you can correct any inaccuracies in the information.

Information Collection, Use, and Sharing:
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order. Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.



Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

• See what data we have about you, if any.
• Change/correct any data we have about you.
• Have us delete any data we have about you.
• Express any concern you have about our use of your data.

Security
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline. Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. We do not retain your credit card information after a transaction is complete. It may be stored at our processing bank in an encrypted format. The computers/servers in which we store personally identifiable information are kept in a secure environment, and password protected.