At NW Scrubs we try to minimize anything that will inconvenience our customer. That is why we carry a high quality name brand product that you can feel confident in purchasing. In addition, we have provided sizing charts and large product images so you can be confident you are buying exactly what you want. With that in mind we offer the following policy regarding returns.
NW Scrubs Online Return Policy: NW Scrubs stands behind the quality of our products. If you ever receive defective or incorrect merchandise, please return for a full refund. Returns are accepted within 30 days for full credit with No Restocking Fees! Shipping costs will not be refunded. All returned merchandise must be in new condition, and un-washed with original tags attached. Please use the return form below to send back your merchandise and ensure credit goes to the correct person. To Process a Return print and send the following form with your order. Exchanges: To make sure you get replacement product as quickly as possible, we ask that you re-order your replacement items online immediately. That way your exchange does not get delayed while your return items are coming back to us and being processed. Simply place a new order online, and send back your returned items with the forms below. Choose a format below and click the link to download or open our exchange form. To save it, right click and select 'Save Target As'. Adobe PDF: Exchange Form.pdf Microsoft Excel: Exchange Form.xls
All orders are shipped ground via either UPS or Parcel Post (for PO Boxes). To shorten delivery time and enhance availability product may either ship from our Portland, OR warehouse or the Manufacturer's warehouse in Dallas, TX. Inventory is available in all sizes and styles displayed on this web site as of our last website update.
In general, orders ship from the warehouse in approximately 3 - 5 business days. We update our website at least weekly with items in stock. You will see if your item is on backorder, but otherwise your order should all be in stock if it's on our site. Rarely an item may sell out after we update our site which could delay your order. We will do our best to notify you if this occurs.
Shipping charges are as follows